At CECO Environmental, we’re a global leader in providing sustainable solutions for industrial air, water, and energy transition. Since 1966, we’ve been addressing the world’s most pressing environmental challenges. Our mission is to protect people, the environment, and industrial equipment, making a tangible impact across industries like renewable energy, semiconductor manufacturing, power generation, and water treatment. As a purpose-driven company, we foster a culture of innovation, collaboration, and integrity, ensuring that every project we undertake creates lasting positive change. At CECO, you’ll be part of a growing, dynamic team committed to a cleaner, safer, and more sustainable future.

As part of the CECO Environmental family of brands, KB Duct plays a critical role in delivering specialized air solutions that protect both people and the environment. By joining our team, you’ll contribute to our shared mission of protecting global industrial operations and shaping the future of environmental stewardship.

The Inside Sales and Customer Support representative is responsible for generating sales leads and assisting closing deals by contacting potential customers primarily through phone, email, and online platforms, building relationships, providing product information to ultimately convert them into customers all while working within an office setting. The inside sales will partner with outside sales to drive revenue growth, and exceptional levels of customer satisfaction.

Responsible for actively seeking out new sales opportunities through cold calling, email campaigns, and other lead-generating strategies. Representatives in this role are responsible for developing and maintaining information and market analyses relative to the business, as well as monitoring business opportunities for other business groups within KB Duct and Kirk & Blum.

Your Responsibilities Will Be:

• Develop and implement business processes to support customer revenue growth. 

• Achieve growth and hit company sales targets by successfully managing opportunities.

• Improve the KB Duct customer experience and create engaged customers.

• Work with the Engineering, Outside Sales, Manager to evaluate the potential of leads by understanding their needs and help determine if they are a good fit for the company’s product and services.

• Build rapport with prospective customers, answer their questions, address their questions and concerns to nurture relationships.

• Manage the sales process form initial contact through to closing the deal, including following up with leads and pricing.

• Utilize customer relationship management (CRM) software to track sales activities, manage leads and maintain customer information.

• Follow strategies and standard operating procedures to ensure consistent quality interactions and follow up with each customer.

• Develop and report key metrics and dashboards to the team and Management.

• Prepare regular sales reports to analyze performance, identify trends, and track progress towards sales goals.

• Other job duties as assigned.

Required Qualifications:

• HS Diploma or GED. 

• Minimum of 2 to 3 years of experience in sales and customer service. Experience in support of proven business development and technical selling techniques.

• Proven success working in inside sales team environment to consistently achieve sales targets.

• Proven experience working with a defined sales process with measurable stages and metrics.

• Competence with computer software and CRM.

• Exceptional communication skills with ability to positively influence CECO customers.

• Competence with computer software and a CRM.

• Demonstrated computer proficiency in business-related software packages (i.e., MS Office and Salesforce); exposure to ERP systems is preferred.

Required Knowledge, Skills, and Abilities:

Knowledge

• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

• Persuasion - Persuading others to change their minds or behavior.

• Active Listening - Actively listening to customer needs and concerns tailor sales approach accordingly.

• Speaking - Talking to others to convey information effectively.

• Time Management - Efficiently manage a high volume of leads and sales activities with in deadlines.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Abilities

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

• Written Comprehension - The ability to read and understand information and ideas presented in writing.

• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

• Speech Clarity - The ability to speak clearly so others can understand you.

Licensing or Certifications:

• NA

Travel Requirements:

• This position may require travel up to 5% of the time.

ADA Requirements:  

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This job requires sitting, standing, bending, lifting. 

Positions in this function typically require keying/typing, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.  

• Office environment; constant mental and/or visual attention; the flow of work requires focused, detailed attention while working at a computer monitor.

• The job may require the employee to bent, twist, stoop, crouch and kneel on an infrequent basis.

• Specific vision abilities required by the job include close vision, distance vision, depth perception and ability to adjust focus.

• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of the job.

• Compliance with company attendance standard. Work hours may vary during peak production cycles.

We Offer: 
We provide a variety of medical insurance plans, with dental and vision coverage, Employee 401(k), tuition reimbursement, and much more.  

At CECO, we are committed to a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.  

ABOUT US 
CECO’s Commitment to Our People 

At CECO, our people are at the center of everything we do. Whether you’re a professional looking for a career change, an undergraduate student exploring opportunities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with CECO. 

ABOUT CECO 
CECO Environmental is a leading environmentally focused, diversified industrial company whose solutions protect people, the environment, and industrial equipment across the globe, serving a broad landscape of industrial air, industrial water and energy transition markets. 

We serve these markets and our global customers through our key business segments: Engineered Systems and Industrial Process Solutions. Learn more about CECO by visiting About Us. 

Equal Opportunity Employer 
CECO is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. 

Accessibility Assistance or Accommodation 
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: hr@OneCeco.com.